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Task
For option definitions, click ? on the page displaying the options.
1 Go to Automation | Server Tasks, then click New Task. The Description page of the
Server Task Builder appears.
2 Type a name and description for the server task.
3 Enable or disable the schedule for the server task. If you disable the schedule, the server
task does not run until it is enabled.
4 Click Next. The Actions page appears.
5 Select Purge Closed Issues from the drop-down list.
6 Type a number, then select a time unit.
7 Click Next. The Schedule page appears.
8 Schedule the server task, then click Next. The Summary page appears.
9 Review the details of the server task, then click Save.
Working with ticketing servers
Use these tasks to integrate your ticketing server.
Tasks
Installing extensions for ticketing servers
Registering and mapping a ticketing server
Upgrading a registered ticketing server
Installing extensions for ticketing servers
Use these tasks to install the ticketing extension for your ticketing server.
Tasks
Stopping and starting the server
Copying the Remedy files
Copying the Service Desk files
Installing the ticketing server extensions
Stopping and starting the server
Use this task to stop the McAfee Policy Auditor Application server running on a Microsoft Windows
system. The server must be stopped before the required files for the ticketing server can be
copied. After the files are copied, start the server.
Task
1 Go to Start | Control Panel | Administrative Tools, then double-click Services.
2 In the Name column, locate then double-click McAfee Policy Auditor Application
Server.
Managing Issues and Tickets
Working with ticketing servers
McAfee Policy Auditor 5.0 Product Guide64
- McAfee Policy Auditor 5.0 1
- Product Guide 1
- Contents 3
- Policy Auditor 9
- Benchmark Editor 9
- Using this guide 10
- Configuring Policy Auditor 12
- Server setting categories 13
- How permission sets work 14
- Built-in permission sets 15
- Policy Auditor Agent Plug-in 16
- Editing server settings 16
- Duplicating a permission set 17
- Editing a permission set 17
- Deleting a permission set 18
- Complying with SCAP 19
- Supported platforms 23
- Managing content 23
- Wake Up Agents 27
- Creating and Managing Audits 30
- Audits and how they work 31
- Audit exports 36
- Exporting audits to XCCDF 37
- Exporting audits to OVAL 37
- Creating a new audit 37
- Selecting benchmarks 38
- Defining frequency 39
- Saving your audit 39
- Editing existing audits 40
- Saving your existing audits 41
- Deleting Audits 42
- Scoring Audits 43
- Changing the scoring model 44
- Creating and Managing Waivers 45
- How waivers work 46
- Waivers catalog 46
- Types of waivers 47
- Waiver status 48
- Filtering waivers 49
- Filtering waivers by status 50
- Requesting waivers 51
- Granting waivers 52
- Expiring waivers 53
- Deleting waivers 53
- Managing Issues and Tickets 54
- Tickets and how they work 55
- How comments are handled 56
- How tickets are reopened 56
- Required fields for mapping 57
- Sample mappings 58
- Working with issues 60
- Assigning issues 62
- Viewing the details of issues 62
- Adding comments to issues 62
- Editing issues 63
- Deleting issues 63
- Purging closed issues 63
- Copying the Remedy files 65
- Mapping issues to tickets 69
- Working with tickets 71
- Synchronizing ticketed issues 72
- Querying the Database 73
- Public and personal queries 74
- Query permissions 74
- Query Builder 75
- Multi-server roll-up querying 76
- Registering ePO servers 77
- Working with queries 78
- Running an existing query 79
- Running a query on a schedule 79
- Duplicating queries 81
- Importing queries 82
- PA: Benchmark Checks 83
- PA: Benchmark Rules 83
- PA: Checks Across Benchmarks 83
- PA: Check Catalog List 83
- PA: Check Catalog Usage List 84
- PA: Systems by Audit 84
- Dashboards and how they work 86
- Working with Dashboards 88
- Making a dashboard public 89
- (continued) 93
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