McAfee EPOLICY ORCHESTRATOR 4.0.2 - Betriebsanweisung Seite 58
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Sample mappings
When you register your ticketing server, you must also configure the field mappings for issues
and tickets. These sample field mappings are provided for reference only. Your mappings will
vary based on the fields required in your ticketing server and the values those fields will accept.
Sample mapping for Remedy
This sample mapping is for reference only.
NOTE: Source values, mapped values, and field IDs are case-sensitive.
Map Issue to Ticket
• Ticket form: Help Desk
• Ticket field: 8
• Operation: Identity
• Source field: Name
• Ticket field: 7
• Operation: Substitution
• Source field: State
• Values: Default Value: 0
Mapped ValueSource Value
0NEW
2RESOLVED
1ASSIGNED
• Ticket field: 2
• Operation: Custom Mapping
• Source field: Type the user name for the ticketing server. This is the same user name
provided for Authentication on the Description page of the Registered Server Builder.
• Ticket field: 200000004
• Operation: Custom Mapping
• Source field: External
TIP: In this example, "External" is used to specify that the ticket was created by a product
external to the ticketing server. If you want to know which product created the ticket,
type the name of the product instead.
• Ticket field: 240000008
NOTE: Remedy servers can have multiple comment or diary fields. Make sure to choose the
one you want used for this integration. If a comment field is not mapped, then ticketed issue
comments cannot be added to tickets.
• Operation: Identity
• Source field: Activity Log
• Ticket field: Type the name or ID for any open text field
Managing Issues and Tickets
Integrations with ticketing servers
McAfee Policy Auditor 5.0 Product Guide58
- McAfee Policy Auditor 5.0 1
- Product Guide 1
- Contents 3
- Policy Auditor 9
- Benchmark Editor 9
- Using this guide 10
- Configuring Policy Auditor 12
- Server setting categories 13
- How permission sets work 14
- Built-in permission sets 15
- Policy Auditor Agent Plug-in 16
- Editing server settings 16
- Duplicating a permission set 17
- Editing a permission set 17
- Deleting a permission set 18
- Complying with SCAP 19
- Supported platforms 23
- Managing content 23
- Wake Up Agents 27
- Creating and Managing Audits 30
- Audits and how they work 31
- Audit exports 36
- Exporting audits to XCCDF 37
- Exporting audits to OVAL 37
- Creating a new audit 37
- Selecting benchmarks 38
- Defining frequency 39
- Saving your audit 39
- Editing existing audits 40
- Saving your existing audits 41
- Deleting Audits 42
- Scoring Audits 43
- Changing the scoring model 44
- Creating and Managing Waivers 45
- How waivers work 46
- Waivers catalog 46
- Types of waivers 47
- Waiver status 48
- Filtering waivers 49
- Filtering waivers by status 50
- Requesting waivers 51
- Granting waivers 52
- Expiring waivers 53
- Deleting waivers 53
- Managing Issues and Tickets 54
- Tickets and how they work 55
- How comments are handled 56
- How tickets are reopened 56
- Required fields for mapping 57
- Sample mappings 58
- Working with issues 60
- Assigning issues 62
- Viewing the details of issues 62
- Adding comments to issues 62
- Editing issues 63
- Deleting issues 63
- Purging closed issues 63
- Copying the Remedy files 65
- Mapping issues to tickets 69
- Working with tickets 71
- Synchronizing ticketed issues 72
- Querying the Database 73
- Public and personal queries 74
- Query permissions 74
- Query Builder 75
- Multi-server roll-up querying 76
- Registering ePO servers 77
- Working with queries 78
- Running an existing query 79
- Running a query on a schedule 79
- Duplicating queries 81
- Importing queries 82
- PA: Benchmark Checks 83
- PA: Benchmark Rules 83
- PA: Checks Across Benchmarks 83
- PA: Check Catalog List 83
- PA: Check Catalog Usage List 84
- PA: Systems by Audit 84
- Dashboards and how they work 86
- Working with Dashboards 88
- Making a dashboard public 89
- (continued) 93
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