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Issue Description Corrective action
Intel
®
AMT policy enforcement
fails with errors similar to
these errors in AMTservice.log:
•
Failed to convert time of Intel®
ME
•
Failed to convert current time
•
Failed to convert alarm time
This issue occurs when the
system call cannot obtain
current time of the Intel
®
AMT system.
None
CILA/CIRA access calls fail
with this error in
AMTservice.log:
Unknown action type (<Action>)
This issue occurs when the
required plug-ins are not
registered to process
CIRA/CILA calls.
None
Boot/reboot with options on a
client fails with this error in
AMTservice.log:
Failed to set the AMT power state
This issue occurs when the
Boot/Reboot with options
feature is disabled in
BIOS.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMT service.log:Failed to
enable redirection, SOL and IDE-R
might not work correctly:
<Exception Message>
This issue occurs when the
Intel
®
AMT system is not
configured.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to get OptIn policy:
<Exception Message>
This issue occurs when the
Intel
®
AMT version on the
client is less than 6.2.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to set KVM Settings:
<Exception Message>
This issue occurs when
KVM feature is not
supported on the Intel
®
AMT system such as on
Intel
®
AMT versions below
7.0.
None
Intel
®
AMT policy enforcement
on a client fails with errors
similar to these errors in
AMTservice.log:
•
Failed to set Alarm Clock:
<Exception Message>
•
Failed to disable Alarm Clock
This issue occurs when
Alarm Clock feature is not
supported on the Intel
®
AMT system such as on
Intel
®
AMT versions below
5.0.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to get system timezone bias
This issue occurs when the
client has not collected
time zone property of the
Intel
®
AMT system.
None
Intel
®
AMT policy enforcement
on a client fails with this error
in AMTservice.log:
Failed to get alarm time from policy
This issue might occur
when the policy settings
are not correct.
None
Troubleshooting
10
McAfee ePO Deep Command 2.1.0 Product Guide
137
- McAfee ePO Deep Command 2.1.0 1
- COPYRIGHT 2
- TRADEMARK ATTRIBUTIONS 2
- LICENSE INFORMATION 2
- License Agreement 2
- Contents 3
- 10 Troubleshooting 129 5
- A Additional information 145 5
- Index 165 6
- Product features 8
- Intel AMT overview 9
- Product components 10
- Profile Manager module 11
- Management Framework module 11
- McAfee KVM Viewer module 12
- Getting started 13
- High-level architecture 14
- Introduction 15
- Installation 17
- Requirements 18
- Software requirements 19
- Upgrade requirements 20
- Supported Intel 20
- AMT versions 20
- Required ports 21
- AMT systems 22
- RCS server 22
- Install the software 24
- Assign the AMT tag to systems 25
- Configure user permissions 28
- Manage certificates 30
- Uninstall the software 31
- User consent requirement 37
- Remote configuration 38
- User authentication 40
- Certificates for TLS 41
- Configuration states 42
- Configuring Intel AMT systems 43
- Schedule LDAP synchronization 44
- Set Intel AMT credentials 48
- Perform remote configuration 50
- SCS 8.2 documentation 51
- If the Intel 52
- If a configured Intel 54
- Unconfigure Intel 55
- AMT systems using policy 55
- Identify unconfigured systems 55
- Clear the AMT tag 56
- Configure Stunnel 60
- Validate certificate 61
- Enabling Intel AMT wireless 63
- Wireless profiles 64
- Validate wireless settings 67
- Queries and reports 69
- Integrated Graphics 70
- Predefined management queries 71
- View default queries 71
- Custom query filters 72
- Dashboards and monitors 75
- Integrated Graphics 78
- Management Summary dashboard 80
- Readiness Summary dashboard 81
- Benefits Summary dashboard 82
- Create an Alarm Clock policy 96
- Create a Local Access policy 97
- Create a KVM policy 100
- Log files and services 102
- Use the Intel AMT actions 105
- Turn on your systems 106
- Obtain User Consent 107
- Boot or restart to BIOS 107
- Stop image redirection 111
- Enforce Intel AMT policies 111
- Schedule out-of-band power on 112
- Maintenance tasks 113
- Schedule a maintenance task 114
- Compare maintenance tasks 114
- Managing events and logs 115
- Forward events immediately 116
- Filter events 116
- KVM Viewer overview 120
- KVM requirements 121
- Download McAfee KVM Viewer 121
- Set up the client for KVM 121
- McAfee KVM Viewer settings 125
- Connect to a local system 126
- Connect to a remote system 126
- McAfee KVM Viewer options 127
- Troubleshooting 129
- Host-based configuration 131
- AMT actions 131
- Serial-over-LAN 132
- IDE-Redirection 134
- McAfee KVM Viewer 135
- Wireless 136
- General issues 136
- Frequently asked questions 141
- AMT console 142
- Properties 143
- Alarm Clock 143
- Configure or unconfigure 143
- Additional information 145
- AMT systems. However, the 148
- Import certificates to server 151
- Create a certificate chain 151
- MEBX password format 157
- Validate permissions 157
- AMT action logs 161
- Download the python client 162
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